Navigating the Appointment Process
— Booking an Appointment
We offer both online and phone options for booking an appointment.
Our online booking system is easy to use and allows you to select a time and date that is convenient for you. Alternatively, you can call us to book an appointment over the phone. Our friendly staff will be happy to answer any questions you may have and help you find the best time for your visit.
Our Specialists
Our specialists are dedicated to providing the highest quality of care and are committed to helping you on your journey to wellness. You can learn more about our specialists and their expertise by visiting our website.
What to Expect During Your Appointment
During your appointment, you can expect a comprehensive assessment, consultation, and treatment planning. Our specialists will take the time to get to know you and your individual needs, so that we can provide personalized care and the best possible outcome. Appointments typically last between 30 minutes to 1 hour, depending on the complexity of your condition. After your appointment, you may be asked to complete follow-up activities or post-consultation activities.
Cancellation Policy:
Yes, you can cancel your appointment within 24 hours without any additional charges.
If you fail to cancel your appointment within 24 hours, a fee of $35 will be charged for “late cancelation” if you failed to show then you will be charged a “no-show” fee of $50.
Yes, in case of emergencies, you can contact the office and your appointment may be canceled without incurring the “no-show” fee.
Late Arrivals:
If you are running late for your appointment, please call ahead to make any necessary arrangements.
Appointment Availability:
Appointments may be available as soon as the next day if there is an opening. If there’s a cancellation, you may receive a call to reschedule your appointment based on your personal schedule.
Appointment Requirements:
Please make sure to bring the following:
- Your physician’s referral if you have one.
- Your primary and secondary insurance card and some form of photo ID.
- Comfortable clothes, such as activewear.
- For ostomy patients: your appliance system (pouch and skin barrier, moldable ring, etc.).
- For lymphedema patients: any compression bandages issued and any compression garment worn in the past.
- A list of medications you are currently taking.
- Any relevant labs or diagnostic testing results related to your ostomy, lymphedema, and/or wound condition.
First Evaluation Process:
- Assess your vitals, gross strength, range of motion, sensation, coordination, balance, and functional mobility skills.
- Consolidate your medications if any
- Assess your wound, stoma, or lymphedema-affected limb(s).
- Establish a care plan tailored to your goals.
Our mission is to provide compassionate, evidence-based, high-quality care that empowers people to achieve their goals and improve their well-being.
Our Patients, Their Stories
'Excellent!! I went before to several physicians and none of them found the reason of my pain. Dr. Santiago, did an excellent examination. Now I feel like the real problem is been attended.'
'What is more important- being a skilled doctor or having compassion and empathy for your patient? Well when your provider is Dr. Nilma Elias Santiago you do not have to choose. She is the total package. She allowed me to talk, cry, and unburden myself and my fears. She didn’t sprinkle pixie dust and sugar coat my situation, but, helped me to understand and teach me the skills I need to manage my Lymphodema. I am still a work in process but thanks to Dr. Santiago I feel confident.'
'I wish all doctors cared as much as Dr. Santiago. Her team is just as caring and very helpful. You wont go wrong choosing this team for your health care needs. She is very knowledgeable and explains everything thoroughly. She also has a great sense of humor and makes you feel welcome and at ease.'
'I am so happy to be working with this office. Dr. Santiago and her assistant, are very knowledgeable, kind, helpful, and so good at what they do. I actually look forward to my appointments!'
'Dr Santiago did not rush my appointment and took all the time I needed to address my questions and concerns. I have confidence in her and feel positive that my condition can be brought under control and lead me to a maintenance period. She understands that continuing to live an active life is important to me and I believe she will provide me with all the tools I need to enable me to do so.'
'I visited Dr. Santiago for the first time due to peristomal issues. I have an ileostomy that caused me a serious and painful wound due to leaks because the hospital had used the incorrect supplies for my ostomy. She was great in helping me understand why this happened and how she would correct it and heal my wound. I was uneducated about ileostomies and she educated me and gave me magazines with ostomy care. She is knowledgeable, caring, friendly and thorough with her treatments. Great doctor!'